Warranty

Warranty

Don't worry. You have a 2-year warranty from the delivery of the product under the conditions mentioned below.

Please read the instruction manual carefully to avoid improper assembly and misuse of the product.

During the warranty period, all original parts are covered against manufacturing and material defects. The warranty does not cover normal wear and tear of parts such as brake pads, brackets, hoses, tires, disc brakes, rim brakes, and light bulbs.

The warranty does not cover failure issues due to improper handling if the maintenance does not comply with the manufacturer's recommendations. Accordingly, the warranty is valid only if regular maintenance is performed.

For warranty issues, please contact our service team directly. It is the customer's responsibility to make any claims directly with Keskin. Repairs and replacement of products must be approved by Keskin in advance. Failure to take these steps may invalidate the warranty.

Improper use of the mobile application, as well as disassembling the control unit, charger, battery, and motor without permission, will also void the warranty. Regarding products subject to this limited warranty, we will either repair or replace these products (or the defective part) free of charge during the warranty period.

  • Reklamation