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On our website you will find collected FAQs and an answer to almost every question. If your question is not listed, you are welcome to use our AI chat function to get an answer as quickly as possible. The AI ​​is faster, more effective and you don't have to wait on hold. Our online support system also stores older information from you so that you don't have to repeat it again and again. This way no information is lost.

We're here for you. Otherwise, it is also possible to write us an email to or reach us by phone at +49 (0) 30 6293 802 90

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New bike? Check out our unboxing and assembly video

In this video we show you step by step how to unpack and assemble your new e-bike so that you can start cycling as quickly as possible.

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All instructions

Product catalog
User Guide
Assembly video

Come and visit us

Test all Keskin e-bike models and see for yourself with a free test ride. We look forward to seeing you!

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