We deliver your order within 5-7 working days.

Once your order has shipped, you will receive an email with a tracking number so you always know where your order is and when it will arrive.

Shipping within Germany is free of charge.

Once the order is received, it is checked immediately and then prepared in the warehouse, packaged, labeled for shipping and picked up by the delivery service. Now the goods can make their way to you

The motor has 36V, 250 watts and 46 NM torque.

How long the battery lasts and how far you can get with it obviously depends on your driving style. With our e-bikes you can achieve an average range of around 70 km.

The battery charges in around 6.5 hours.

The e-bike can handle inclines without any problems and without you having to sweat.

You can attach both trailers and child seats.

The warranty is 24 months from the date of purchase.

The statutory warranty period is two years from delivery of the e-bikes. Within this period, the buyer has the right to subsequent performance, i.e. either the elimination of the defect (repair) or the delivery of a defect-free e-bike (replacement delivery).

In the event that the buyer discovers a defect during the warranty or guarantee period, he is obliged to immediately report this to the seller or the manufacturer and to make the e-bike available for inspection and repair.

For further important information please visit our Warranty page

To stay informed about all promotions and offers, make sure you check our website or social media regularly. If you would like to be informed personally, you are welcome to subscribe to our newsletter so that you don't miss anything.

After placing your order, you will receive an email in which you will find, among other things, the order number.

Unfortunately, telephone orders are not possible for security reasons. An order is therefore only possible via our online shop.

Shipping is currently limited to Germany, the EU countries and Switzerland.

You can contact our service at any time within the cancellation period of 14 days by email to info@keskin-ebike.com, or by telephone to +49 (0) 30 6293 802 90.

Yes, it is possible to cancel an order that has already been shipped within the cancellation period of 14 days. To do this, please contact our service department by email at info@keskin-ebike.com or by phone at +49 (0) 30 6293 802 90.

To do this, contact our service by email at info@keskin-ebike.com, or by phone at +49 (0) 30 6293 802 90. If there is something wrong with the order, you will be asked to send photos that prove this. You can then arrange a pickup appointment. Please keep the product packaging for such cases.