We deliver your order within 5-7 working days.

As soon as your order has been sent, you will receive an email with a tracking number, so you always know where your order is and when it will arrive with you.

Shipping within Germany is free of charge.

After receiving the order, it will be promptly checked and then prepared in the warehouse, packed, labeled for shipping, and picked up by the delivery service. Now the goods can make their way to you

The engine has 36V, 250 watts, and 46 newton meters of torque.

How long the battery lasts and how far you can go with it naturally depends on your riding style. With our electric bicycles, you can reach an average range of about 70 km.

The battery charges in about 6.5 hours.

The electric bike handles inclines effortlessly and without making you sweat.

One can attach both trailers and child seats.

The warranty lasts for 24 months from the date of purchase.

The statutory warranty period is two years from the delivery of the e-bikes. Within this period, the buyer has the right to subsequent performance, that is either the removal of the defect (repair) or the delivery of a defect-free e-bike (replacement delivery).

In the event that the buyer discovers a defect during the warranty or guarantee period, they are obliged to notify the seller or the manufacturer immediately and to make the e-bike available for inspection and repair.

For further important information, please visit our page Warranty

To stay informed about all promotions and offers, make sure to visit our website or social media regularly. If you want to be informed personally, you are welcome to subscribe to our newsletter so you don't miss anything.

After your order, you will receive an email in which you will find, among other things, the order number.

Unfortunately, telephone orders are not possible for security reasons. An order can therefore only be placed through our online shop.

Currently, shipping is limited to Germany, the EU countries, and Switzerland.

You can contact our service at any time within the 14-day cancellation period by email at info@keskin-ebike.com, or by phone at +49 (0) 30 6293 802 92.

Yes, it is possible to cancel an order that has already been sent within the 14-day withdrawal period. Please contact our service by email at info@keskin-ebike.com, or by phone at +49 (0) 30 6293 802 92.

For this, please contact our service by email at info@keskin-ebike.com, or by phone at +49 (0) 30 6293 802 92. If there is something wrong with the order, you will be asked to send photos that prove this. Afterwards, you can arrange a pickup appointment. Please keep the product's packaging for such cases.