The following FAQ is a collection of questions our customers asked before purchasing the product.
If you have any further questions, please send them to us at info@keskin-ebike.com.
- All
- Shipping
- Product/Technical
- Orders
- Complaints/Returns
Do you need help?
If you have an issue or question that requires immediate assistance, you can call us and speak to one of our customer service representatives.
If we're not available, email us and we'll get back to you within 24 hours!
Tel.: +49 030 6293 802 90
Email: info@keskin-ebike.com
Shipping
Our sales has started. Our first e-bike deliveries have taken place. We deliver your orders within 5-7 days.
Once your order ships, you'll receive an email with a tracking number, so you always know where your order is and when it will arrive.
Shipping within Germany is free of charge.
Once the order is received, it is checked immediately and then prepared in the warehouse, packed, labeled for shipping and quickly ready for the delivery service to pick up. Now the goods can make their way to you.
Product/Technical
The rear motor has 36V 250 watts and 46 NM torque.
Of course, how long the battery lasts and how far you can get with it depends on your riding style. With our e-bikes you can reach an average range of approx. 70 km.
The distance traveled may vary depending on the rider's weight, road conditions, wind and support mode.
The battery charges fully within 6.5 hours.
The e-bike manages inclines easily and without you having to sweat.
Both trailers and child seats can be attached.
The warranty is valid for 24 months from the date of sale.
Orders
To stay informed about all promotions and offers, make sure you check our website and social media regularly. If you would like to be informed personally, you are welcome to subscribe to our newsletter so that you don't miss anything.
After placing your order, you will receive an e-mail in which you will find the order number, and other necessary information.
Unfortunately, due to security reasonf telephone orders are not acceptable. You can always visit our online shop for your orders.
Currentlu we only ship to Germany, but we will deliver our eBikes all over the Europe in the very near future.
Complaints/Returns
You can contact our service department at any time within the cancellation period of 21 days by email at info@keskin-ebike.com or by phone at +49 (0) 30 6293 802 90.
Yes, it is possible to cancel an order that has already been shipped within the cancellation period of 21 days. To do this, please contact our service department by email at info@keskin-ebike.com or by phone at +49 (0) 30 6293 802 90.
To do this, contact our service department by email at info@keskin-ebike.com, or by phone at +49 (0) 30 6293 802 90. If something is wrong with the order, you will be asked to to send photos to prove this. You can then arrange a pick-up appointment. Please keep the product packaging for such cases.
