When you order a cBike, your satisfaction is our top priority.

That's why we offer easy returns within 14 days. Please contact our customer service. You will then receive a detailed explanation of how to return the bike. Keep your cBike's box in case you need to return it or have it repaired. Please note that the return shipping costs are borne by the buyer.

Requirements for a return
• Within 14 days
• Product must be undamaged
• Follow the steps described below

Step 1: Please fill out the form below.
Step 2: If all the requirements described above are met, you will receive a return slip from us.
Step 3: The e-bike will be picked up conveniently from your home.
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