Warranty

Guarantee

Do not worry. You have a guarantee of 2 years from the delivery of the product under the conditions mentioned below.

Please read the user manual carefully to avoid improper assembly and misuse of the product.

During the warranty period, all original parts are covered against defects in workmanship and materials. The warranty does not cover normal wear and tear of components such as brake pads, brackets, hoses, tires, disc brakes, rim brakes and light bulbs.

The warranty does not cover failure problems resulting from improper handling if maintenance procedures do not meet manufacturer's recommendations. Accordingly, the guarantee only applies if regular maintenance is carried out.

If you have any warranty issues, please contact our service team directly. It is the customer's responsibility to raise any claims directly with Keskin. Repairs and product replacements must be approved by Keskin in advance. Failure to take these steps may void the warranty.

Improper use of the mobile application will void the warranty, as will disassembling the controller, charger, battery and motor without permission. With respect to Products covered by this Limited Warranty, we will either repair or replace such Products (or the defective part) free of charge during the Warranty Period.